frequently asked questions CONCERNING MEMBERSHIP TERMS:


DO ALL MEMBERSHIPS BEGIN ON THE 1ST OF THE MONTH?

Hot Desks begin the day you sign up and are billed monthly. Private Office and Dedicated Desk membership plans begin on the 1st of the month. Our move-out policy requires move out on the last day of the month for Private Offices and Dedicated Desks, allowing new members to move in on the 1st of the month. If this day lands on a weekend, arrangements will be made accordingly.

WHAT ARE YOUR MEMBERSHIP COMMITMENTS?

Our Hot Desk & Dedicated Desk Memberships are flexible month-to-month commitments. We ask for at least a six-month commitment for our Private Offices. Email us at hello@kollektivco.com for more information.

What is your refund policy?

All fees are non-refundable.

WHAT ARE MY PAYMENT OPTIONS?

All memberships may be paid for via ACH (auto withdrawal), credit card or wire transfer.

IS THERE A DEPOSIT TO SECURE A MEMBERSHIP?

Yes, for Dedicated Desks & Private Offices. We require a deposit equal to one and a half months (1.5 months) of your monthly Membership fee when paying via ACH (auto withdrawal). If paying by credit card or wire transfer, we require a deposit equal to two and a half months (2.5 months) of your monthly Membership Fee. No deposit is required for Hot Desk Memberships.

Is there a set-up fee?

Yes, there is a non-refundable set-up fee of $100 for all Private Office Memberships to cover moving costs.

WHEN DO I HAVE TO LET YOU KNOW I'M MOVING OUT?

Members with Dedicated Desks or Private Offices are required to give one-calendar month notice to move out or transfer offices.

Hot Desk Memberships can be cancelled at any time but please note that cancellations take effect on the last day of the current month. There are no prorated refunds issued for cancellations of Hot Desk membership plans.

DO YOU CHARGE LATE FEES OR ANY OTHER FEES?

Yes. If you are past 5 days of the due date, we will charge a late fee equal to 10% of the outstanding balance. You will pay a fee of $35.00 for the return of any payment for insufficient funds. Please see your Membership Agreement for more information.

HOW DO I UPDATE MY PAYMENT INFORMATION?

This can be done through our online member portal.

HOW CAN I REVIEW MY MONTHLY INVOICE?

This can be done through our online member portal.